Refund & Cancellation Policy

The plan page, checkout and order confirmation identify the access, endpoints, credits, usage charges, renewal terms and taxes included in a purchase. You are purchasing access to the Services and the permitted use of results; you are not purchasing ownership of Qmntra's software or calculation systems.

Prepaid credits are applied to API requests according to the billing rules shown for your plan or endpoint. Credits used for successfully processed, chargeable requests are not refundable, except where the charge was incorrect, duplicated or a refund is required by law.

Unused paid credits are non-refundable after purchase, except for a duplicate or erroneous payment, failure to deliver purchased credits, a confirmed incorrect credit deduction, or where applicable law requires a refund. Promotional, complimentary, trial or bonus credits have no cash value and are not refundable. Any expiry or rollover terms will be shown with the applicable plan before purchase.

If you believe a platform-side error caused an incorrect deduction, contact [email protected] with your account email, request or transaction reference, date and a description of the issue. We will review the relevant usage and payment records. If a deduction or charge is confirmed to be incorrect, we will restore the credits or arrange an appropriate refund.

Requests rejected for invalid input, authentication, unsupported endpoints or customer-side connectivity may be charged only as stated in the billing rules shown for your plan.

If your order includes an automatically renewing plan, its renewal frequency and price will be shown before you confirm the purchase. You may request cancellation of future renewals by emailing [email protected] before the next renewal date. Cancellation stops future renewal; it does not by itself reverse charges already incurred or refund usage already consumed.

Any access through a paid period, outstanding usage charges, downgrade timing and credit rollover follow the plan terms shown at purchase, subject to applicable law.

If payment is debited but purchased credits or access are not delivered, contact [email protected] with the transaction reference, date, amount and account email. We will review the payment and account records. If payment is confirmed but delivery failed, we will provide the missing access or credits, or arrange a refund where delivery cannot be completed or a refund is required by law.

Verified duplicate charges will be corrected through the original payment route where available, subject to the payment provider's process and applicable law.

You may request account closure by contacting [email protected]. Closing an account may end access to the Services and affect remaining credits. Any refund is governed by this Policy, the plan terms and applicable law. We may retain transaction, security and other records where required or permitted by law.

Include your registered account email or organization name, transaction or invoice reference, payment date and amount, and a description of the issue. You may include a receipt or relevant screenshot. Do not send passwords, full card numbers, CVV codes or secret API keys.

We will review requests and respond as soon as reasonably practicable. If a refund is approved, it will be sent through the original payment route where available. The time for funds to appear depends on the payment provider and financial institution.

Any applicable taxes, currency conversion and payment charges will be shown at checkout or in the transaction record where they apply. Refunds of taxes or third-party charges are handled in accordance with applicable law and the payment provider's rules.

If you believe a payment is unauthorized or incorrect, contact [email protected] promptly with the transaction reference. You may also contact your bank or payment provider. We may restrict a transaction or account while investigating suspected fraud or security misuse, as permitted by law.

We may update this Policy when our Services, payment arrangements or legal obligations change. The current version will be posted on this page with a revised “Last Updated” date. The terms applicable to an existing purchase are those shown at the time of that purchase, except where a lawful change applies.

Operator: Qmntra Service: KundaliAPI — https://kundaliapi.com Billing Support: [email protected] Support Phone: +91 7827528256 Business Address: B-112, Ground Floor, Sector-2, Noida, Uttar Pradesh - 201301